

SEO (Search Engine Optimisation) is the set of techniques that help the pages of a website rank well in a search engine when someone looks for what you offer. When it works, those visits arrive without paying per click and don't depend on a daily budget.
This guide covers what's worth understanding before you start: how a search engine works, what crawling and indexing are, the pillars of SEO, how it differs from SEM and how to tell whether it's working. It's written for people who are starting out, whether you run a business or have been asked to make decisions about the website.
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When you search on Google, the results page mixes paid ads with organic results: websites, locations on a map, videos, images. SEO works on the organic ones. The aim is for your website or content to show up in a good position without paying for each visit.
The order is decided by the search engine's algorithm, a set of rules and signals that isn't public and changes over time. Google, Bing and Yandex each have their own. Working on SEO means understanding what they reward and making your website meet it. That's why it's also called organic ranking or web positioning.
The first directories and search engines, such as Yahoo! and AltaVista, appeared in the 1990s, and website owners realised that ranking higher brought in more customers. Google was founded in 1998 and quickly became the reference search engine.
Early algorithms were simple and could be manipulated with techniques like keyword stuffing, which means repeating a keyword to excess. Over time, search engines have refined their systems and moved from counting words to judging whether content is useful for the person searching. Those techniques no longer work and can do harm.
Between publishing a page and seeing it in a search, there are three stages:
If a search engine can't find a URL, it can't crawl it. And if it doesn't crawl or index it, no amount of ranking work will help. That's why SEO starts before anyone talks about positions.
Google crawls more pages than it indexes. In Search Console you'll see this as “Crawled – currently not indexed” or “Discovered – currently not indexed”. The usual causes are thin or repeated content, near-identical pages and URLs that the site barely links to.
AI assistants and AI summaries also need pages they can read, understand and consider trustworthy, so the fundamentals are the same. To see where SEO is heading, read our piece on current SEO trends. And if the goal is to appear in AI answers, we cover it with our AI SEO service.
Behind every search there is a need. Google tries to work it out and shows the type of page that best meets it. That's why a page that doesn't match the intent won't rank, however well optimised it is. Keywords are the terms users use to express that need.
They fall into four types:
A single keyword can mix intents. Before deciding which type of page to create, look at what Google shows for that search: the pages already ranking tell you what users expect. Within a main intent there are also smaller questions the page should answer along the way; these are micro-intents.
The goal of SEO is to improve a website's positions in search results so it receives more visits from people already looking for what you offer. It isn't interruption traffic, like an ad. It arrives with a specific need, which makes it especially valuable for winning customers.
That doesn't mean it's free. Visits carry no cost per click, but the work does cost something: strategy, content, technical work and monitoring. What makes it worthwhile is how it builds up:
How much SEO weighs depends on the business. An online-only shop lives on the traffic it wins on its website. A travel agency or a restaurant combines it with a physical location and word of mouth. In both cases, showing up when the customer is researching is an opportunity that a competitor will take if you don't.
SEM is paid advertising on search engines, for example with Google Ads. Both channels appear on the same results page, but they work differently:
CriterionSEOSEM| Cost | Investment in work; no payment per click | Paid per click or per impression |
| Time to first results | Months | From day one |
| Duration | Results last as long as the website is maintained | Stop when spending stops |
| Control | Depends on the search engine and competition; a position can't be guaranteed | Control over budget, targeting and message |
| Best suited to | Sustained demand and medium-term growth | Launches, one-off campaigns and testing demand |
They aren't mutually exclusive. SEM gives fast data on which searches convert, and that information helps prioritise SEO. In the long run, SEO reduces dependence on advertising. We handle the paid channel through our SEM agency service.
SEO work falls into three areas that have to move together. If one fails, it limits the others: excellent content on a website the search engine can't crawl won't perform.

The first two count as on-site SEO, because they're carried out on your own website. The third counts as off-site, because it happens elsewhere.
You can read more about these concepts in our SEO dictionary.
A well-planned project follows three steps:
The starting point can be an existing website or one still in development. In the second case, the initial analysis shows whether the channel is worth pursuing before anything is designed.
The term “an SEO” also refers to the person who does this work: “an SEO audited the website and says it's poorly optimised”. If you'd rather delegate it, we do it through our SEO agency service.
As a guide, significant movement usually appears between three and six months in. It depends on the age of the domain, how competitive the sector is and the starting point. A new website in a highly competitive sector will take longer than an established one with specific technical problems.
The metrics worth following:
Visits are a means, not the goal. A website with less traffic but more enquiries is doing better than one with more visits that doesn't convert. The indicators also evolve as the way people search changes; we cover this when measuring visibility in our SEO trends piece.
Tools are grouped by function:

It depends. Every project has a different market and demand. SEO is a good channel when people already search for what you sell, when customers research before deciding or when the catalogue is large. It adds little if there are no searches, for example with a product so new that nobody is looking for it yet, or if the business lives almost entirely on direct referrals.
A quick check: run the searches your customer would run and see what comes up. Then look up the search volume with a keyword tool. If there's demand and the current results can be improved, there's an opportunity. If there's no demand, you'll need to look for related topics or turn to other channels, such as advertising or social media.
Between three and six months to see significant movement, depending on competition and the state of the website. Technical fixes show up sooner than rankings for new content.
It depends on the scope: the size of the website, how competitive the sector is and how many pages need work. There is usually an initial audit and strategy, followed by a monthly fee for the work. The quote is set after reviewing the website and the sector; you can request one here.
The basics, yes: writing useful content, looking after titles and descriptions and following Search Console. The technical audit, keyword strategy and competing in contested sectors need more time and experience.
The fundamentals are shared: crawling, indexing and useful content. Google handles most searches, so it's usually the priority, but Bing and other search engines follow similar principles.
There is. Competitors improve, algorithms change and users' searches evolve. A position is kept through regular reviews of content, technical work and links.
If you already have a website and want to know where it stands, our SEO agency can review its crawling, indexing and content. Let's talk.

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Crawling, indexing, search intent and the pillars of SEO: what you need to understand to know how a website ranks in search engines and whether SEO suits you.